Frequently Asked Questions (FAQ)

Welcome to our Frequently Asked Questions page. Here you'll find answers to the most common questions about shopping at Saint Tropez Club. If you need further assistance, please contact us at contact@saint-tropezclub.com.

Orders

How do I place an order?

Simply browse our collections, add your favorite products to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

Can I change or cancel my order?

Orders may be changed or canceled before they enter processing. Once an order has been processed or shipped, modifications or cancellations may no longer be possible.

How will I know if my order has been confirmed?

After completing your purchase, you will receive an order confirmation email. If you do not receive it, please check your spam or junk folder or contact our support team.

Shipping

Do you ship internationally?

Yes. Saint Tropez Club proudly ships to customers worldwide, subject to shipping availability in your destination country.

How long does processing take?

Orders are typically processed within 1–5 business days.

How long does delivery take?

Delivery times depend on your location and the shipping method selected during checkout. Estimated delivery times are displayed in our Shipping Policy.

Will I receive a tracking number?

Yes. Once your order has been shipped, you will receive an email with your tracking number. You can also track your order through our tracking page.

Do I have to pay customs fees?

Most orders are delivered without additional import charges under our shipping arrangements. If customs authorities require additional information in exceptional situations, our support team will assist you.

Payments

Which payment methods do you accept?

We accept the payment methods supported by Shopify Payments in your country, which may include major credit and debit cards, Apple Pay, Google Pay, Shop Pay, PayPal (where available), and other local payment options.

Is payment secure?

Yes. All payments are processed through secure, encrypted payment gateways that comply with industry security standards.

Returns & Refunds

Can I return my order?

Yes. Eligible items may be returned within the period specified in our Refund & Return Policy, provided they meet the return conditions.

How do I request a return?

Simply contact our Customer Support team at contact@saint-tropezclub.com with your order number and the reason for your request. We will guide you through the return process.

When will I receive my refund?

Once your return has been received and approved, refunds are issued to your original payment method. Most refunds are completed within 5–10 business days, depending on your payment provider.

Products

Are product colors exactly as shown?

We make every effort to display product colors accurately. However, slight variations may occur due to screen settings, lighting conditions, or manufacturing processes.

What if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order. Include your order number and clear photos of the item so we can resolve the issue promptly.

Customer Support

How can I contact Saint Tropez Club?

You can reach our Customer Support team by email at:

contact@saint-tropezclub.com

What are your business hours?

Monday – Friday
09:00 – 18:00 (Central European Time)

How quickly will I receive a response?

We aim to respond to all customer inquiries within 24 business hours.

Company Information

Legal Entity: SUMMIT DIGITAL VENTURES LLC
Trade Name: Saint Tropez Club

1045 Collins St
Melbourne, FL 32935
United States

Email: contact@saint-tropezclub.com

Thank you for choosing Saint Tropez Club. We appreciate your trust and are committed to providing a secure, reliable, and enjoyable shopping experience.

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